Alphabe Insight ยท 7 hours ago
Customer Service Agent
Riverside, CA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $27/hrAlphabe Insight is a staffing and workforce solutions company dedicated to connecting businesses with skilled talent. They are seeking a dedicated and enthusiastic Customer Service Agent to provide exceptional support and guidance to customers, ensuring their satisfaction with products and services.
Marketing & Advertising
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues by identifying the problem, troubleshooting, and providing appropriate solutions
Maintain a thorough understanding of our products and services to effectively assist customers
Document customer interactions and feedback to help improve service delivery
Collaborate with team members and other departments to address customer needs and concerns
Follow up with customers to ensure their issues have been resolved satisfactorily
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role, preferably in a call center or retail environment
Excellent verbal and written communication skills with the ability to articulate information clearly
Strong problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software and tools, along with basic computer skills
Ability to work flexible hours, including evenings and weekends, as needed
Preferred
additional education or certification in customer service
Benefits
Paid training and opportunities for growth within the company.
Health, dental, and vision insurance options.
Paid time off (PTO) and company holidays.
Supportive team environment with career development opportunities.
Company
Alphabe Insight
About Us Welcome to Alpha Insight, where we redefine the landscape of public relations with creativity, passion, and a relentless pursuit of excellence.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase