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Mazzella Companies · 2 hours ago

Installation Manager

Winston-Salem, NC

Full-time

Onsite

Mid, Senior Level

4+ years exp

Mazzella Companies is a family-owned company that prioritizes people and has over 1300 employees across 50 locations. The Installation Manager will oversee crane installation projects, ensuring efficient execution and high-quality standards while maintaining strong communication with customers and internal teams.

IndustrialManufacturingWholesale

Responsibilities

Interpret customer contracts and ensure all installation work meets contract requirements while protecting company interests

Develop and maintain clear installation processes and documentation (manuals, drawings, equipment lists, scope of work)

Track site account job status and job closings to support accurate monthly projections and reporting

Plan, organize, and manage the scheduling of all crane installation work, system inspections, repairs, upgrades, and emergency service

Analyze workload and assign installation crews efficiently to meet customer timelines, safety standards, and budget targets

Review installation crew timecards and expenses for accuracy, completeness, and timely reporting

Coordinate the preparation of installation quotations and submit them to Project Managers and Crane Contract Administrators for review and approval

Keep all customer-site required training assignments and certifications current for employees and contractors working at the site

Provide day-to-day direction and support to installation crews; ensure adherence to safety, quality, and company policies

Support onboarding and development of team members, reinforcing best practices and continuous improvement

Establish and maintain strong working relationships with sales personnel and customers to provide the best possible installation service within the site contract

Communicate regularly with Project Managers and Installation Project Managers to ensure jobs are completed safely, efficiently, and on time

Proactively address issues in the field and communicate status updates, risks, and needed resources

Assist with special projects and process improvement initiatives as requested

Perform other related duties as assigned

Qualification

Installation ManagementScheduling CoordinationSupervisory ExperienceCrane Industry KnowledgeMicrosoft Office ProficiencyMulti-taskingCommunication SkillsTeam Leadership

Required

High school diploma or GED

Minimum 4 years of experience in a management or supervisory role in Installation, Field Service, or a similar technical environment

Proven experience scheduling and coordinating multiple employees or crews across jobs or locations

Previous supervisory experience required (leading teams, assigning work, coaching, performance feedback, etc.)

Experience with ordering and purchasing materials, equipment, and subcontracted services

Strong ability to multi-task, prioritize, and stay organized in a fast-paced environment

Excellent verbal and written communication skills, with the ability to interact professionally with customers, field staff, and internal teams

Proficient in Microsoft Word, Excel, and Outlook; ability to learn other internal systems as needed

Must successfully complete drug screen, physical, and E-Verify

Preferred

Undergraduate degree in a related discipline (e.g., Engineering Technology, Industrial Technology, Construction Management, Business) from an accredited college or university

Knowledge of the crane and hoist service industry preferred