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Freshpet · 4 months ago

VP, Logistics & Customer Service

11 - PA Mfg, Bethlehem, PA, US

Full-time

Onsite

Director/Executive

$250K/yr - $300K/yr

25+ years exp

Freshpet is a high growth CPG industry pioneer, seeking a Vice President of Logistics and Customer Service. The role is responsible for developing and executing logistics strategies, leading the customer service team, and ensuring collaboration across business functions to drive operational excellence and profitability.

Food and BeverageFood ProcessingPet

Responsibilities

Exemplify the Freshpet safety culture by leading through example

Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams

Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development

Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration

Provide leadership and direction to the business as it relates to our logistics and customer service strategy

Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management

Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains

Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies

Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. Take action to manage risk & harness opportunities

Deliver and manage financial targets and budgets

Qualification

Logistics strategy developmentSupply chain managementFood safety program managementBachelor’s degreeMBANegotiation skillsProject managementEmotional intelligenceCommunication skillsTeam leadership

Required

Bachelor's degree in business, supply chain, operations management, or a related field

Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry

Extensive experience in successful design and management of a temp-controlled, regulated food supply chain

Expert knowledge of GMP controls and food safety program management