EMPLOYERS · 21 hours ago
Customer Service Specialist I | Henderson, NV
Henderson, NV
Full-time
Onsite
Entry Level
$20.50/hr - $21.50/hr
1+ years expEMPLOYERS is a dynamic provider of workers' compensation insurance and services. The Customer Service Specialist I provides support to customers via inbound/outbound calls and emails, ensuring customer satisfaction and resolving issues efficiently.
FinanceFinancial ServicesInsurance
Responsibilities
Deliver an exceptional customer experience while answering calls, emails, or chats from a minimum of 2 workgroups
Provide information, answer questions and facilitate resolution to customer inquiries
Provide accurate information to customers in accordance with company policy and department guidelines
Defuse situations through research, customer education, and investigation
Demonstrate listening skills while exhibiting excellent customer service and integrity to promote ease of doing business with EMPLOYERS
Document details of interactions consistently, timely and accurately
Act in accordance with policies, procedures, statutes and state laws, as applicable
Process requests for forms and applications
Route calls when necessary to appropriate resource
Assist clients with registering and navigating EMPLOYERS online systems
Follow through on customer communications via phone, email or chat as needed
Display basic knowledge and competency in assigned workgroup(s)
Meet performance and quality standards
Recognize and alert management of trends in customer calls
Utilize internal and external resources to improve knowledge and skill base
Other duties may be assigned
Qualification
Required
Bilingual English/Spanish communication skills required
Must have High School diploma or GED equivalent
Must have one (1) year of experience in office, in a call center environment
Ability to perform multiple tasks simultaneously
Ability to adjust priorities appropriately in a fast paced environment
Ability to conduct business efficiently and effectively over the telephone utilizing proper phone etiquette
Ability to read, write, and communicate clearly in English
Demonstrated customer service experience
Possess expert PC skills including Outlook, Word, Excel spreadsheets and Internet use
Demonstrate attention to detail with timeliness and accuracy
Maintain high standards, measures despite pressing deadlines and added responsibilities
Preferred
Experience with cloud based Call Center ACD/CRM software preferred
Experience with Five9 telephony system preferred
Relevant product knowledge (Insurance or Workers' Compensation)
Associates Degree preferred
Benefits
Comprehensive benefits package
401k and match
Company
EMPLOYERS
Employers is a provider of workers' compensation insurance for small businesses.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-01-31IPO
Leadership Team
Mark Law
VP, Digital Products and Innovation
Recent News
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2025-09-24
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