Ropes & Gray LLP · 9 hours ago
Guest Services Representative
US-NY-New York
Full-time
Hybrid
Mid Level
$57K/yr - $83K/yr
3+ years expRopes & Gray is a preeminent global law firm. They are seeking a Guest Services Representative to join their firmwide Conference Services team, responsible for greeting clients, managing the main telephone line, and coordinating Conference Center operations.
ConsultingLaw EnforcementLegal
Responsibilities
Promptly and professionally answer main telephone switchboard and ensure calls are routed expediently
Follow specified procedures to handle inquiries when providing information related to the firm
Foster a welcoming and professional environment by promptly greeting and appropriately directing all clients and visitors upon their arrival
Register external visitors upon request in building security site. Monitor visitor access and gain approval for access when needed to assist in ensuring a secure environment
Respond to walk-up requests at the Conference Center desk by providing first in class support to internal and external clients
Coordinate immediate assistance to meetings in progress in relation to catering, technology, room or setup needs
Create new and/or edit existing room reservations in scheduling software (EMS)
Arrange car service reservations and/or voucher distribution for visitors and clients
Maintain well stocked and orderly appearance of conference rooms, reception area and visitor offices, as needed
Collaborate with facilities team on property removal passes, maintenance requests, vendor access needs, after-hours office access and activity
Uphold all Conference Services policies, procedures and high standards for quality service
Perform other work related duties as assigned by the Conference Services Manager/Supervisor and Office Administrator
Qualification
Required
A high school diploma or the equivalent with a minimum of three years of related work experience
Proficiency in MS Office (reservation software experience a plus.)
Highly developed customer service skills
Strong verbal and written communication skills
Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs
Provide first class customer service, focusing on detail-orientation and quality assurance
Interact effectively and professionally with all levels of personnel
Maintain composure under pressure and handle several matters concurrently
Plan, organize and carry out multiple related activities with limited supervision
Work effectively in a culturally and educationally diverse environment
Follow up and follow through on all assigned tasks
Be flexible and maintain a professional manner in all situations
Reliable and punctual
Be available for overtime
Work in a multi-office environment
Preferred
Hotel or law firm experience preferred
Benefits
Comprehensive health and well-being benefits
Personal and professional development
Career growth opportunities
A collegial and supportive culture
Company
Ropes & Gray LLP
Ropes & Gray, a preeminent, global law firm, has been ranked in the top-three on The American Lawyer's prestigious "A-List" for eight consecutive years and listed on Law.com’s UK “A-List” for three years in a row.
1001-5000 employees
H1B Sponsorship
Ropes & Gray LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (24)
2023 (24)
2022 (38)
2021 (21)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
B
Bruce Willman
Chief Financial Officer
Amanda Persaud
Partner
Recent News
bloomberglaw.com
2025-12-05
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