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Abbott · 2 months ago

Supervisor, Complaint Handling

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $180K/yr

4+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Complaint Handling Supervisor is responsible for supervising employees who evaluate and process product experience reports, ensuring compliance and efficiency in complaint handling processes.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Supervise complaint handling activities and process for Cardiac Rhythm Management business and complaint handling systems

Ensure that complaint decisions, regulatory reporting decisions, and MDR reporting processes are executed in a timely manner with the correct application of procedures, complaint codes and documentation

Monitor people and processes to help resolve roadblocks and improve efficiency of the complaint handling process, and provide key information relating to metrics or complaint signals to management in a timely manner

Complaint handling is a primary focus of corporate, FDA, internal and external audits

Ensure process execution is robust by providing guidance to the complaint handling team (as needed) to facilitate compliance

Qualification

Complaint handlingRegulated environment experienceQuality related fieldLeadershipCommunication skillsMS SuiteManagement experienceProduct use understanding

Required

Bachelor's degree or an equivalent combination of education and work experience

Minimum 4 years experience in a quality related field

Experience working in a regulated environment

Previous experience with complaint investigations and evaluations in a regulated environment required

Must be able to effectively lead and manage a large staff of non-exempt employees including full-time and contract workers

Excellent communication skills are required as there is frequent interaction with other functions in Division such as Customer Support, Medical Events Group, and Complaint Evaluations Group

Must also be able to act autonomously, make decisions and give direction regarding the need to forward complaints for additional documentation, investigation and / or processing vs. processing complaint for closure

Experience in MS Suite

Preferred

Previous management experience

An understanding of the product use is helpful

Benefits

Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.