H&S Energy Group · 11 hours ago
Graveyard Customer Service Representative - CA
NorCal 3063, Truckee, CA, US
Full-time
Onsite
New Grad, Entry Level
$19.50/hr - $20.50/hrH&S Energy Group is seeking a Graveyard Customer Service Representative to support daily store operations and uphold exceptional customer service. This role involves cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a welcoming environment for customers.
Retail
Responsibilities
Greet all customers with enthusiasm and professionalism, creating a welcoming environment (“Welcome to H&S” / “Welcome to Chevron”)
Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
Represent the company with professionalism in appearance, communication, and conduct
Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
Maintain signage, promotional materials, and pricing accuracy
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
Keep the sales floor, counters, and displays neat, clean, and clutter-free
Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
Follow all food safety, sanitation, and temperature guidelines
Clean and sanitize equipment regularly to ensure quality and compliance
Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
Refill windshield washer stations, paper towels, and squeegees at the pumps
Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
Report equipment malfunctions or safety hazards immediately to management
Adhere to the station’s shift duties checklist for assigned shifts
Understand and assist with car wash operations (if applicable)
Perform other job-related duties as assigned by management
Qualification
Required
High school diploma or equivalent preferred
Previous experience in retail, food service, or customer-facing roles preferred
Basic knowledge of POS systems and cash-handling procedures
Strong communication skills and the ability to work effectively in a team environment
Strong customer service and communication skills
Ability to multitask and stay organized in a fast-paced setting
Self-motivated and dependable, with strong follow-through and attention to detail
Able to follow direction, take initiative, and maintain professionalism under pressure
Comfortable using computers and POS systems; basic Microsoft Office skills a plus
Flexible availability, including nights, weekends, and holidays
Frequent standing, walking, bending, and lifting up to 50 lbs
Requires use of hands, arms, and vision to operate POS systems and restock merchandise
Must be able to work both indoors and outdoors in various weather conditions
Exposure to cleaning chemicals, fuel fumes, and noise typical of a retail fuel environment
Must be able to communicate clearly and effectively in person and over the phone
Preferred
CPR and First Aid training a plus
Company
H&S Energy Group
We operate retail gasoline service stations along with convenience and grocery stores under the well-recognized brands, Extra Mile and Power Market.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Moe Haris
Chief Financial Officer
Nicolas Szyszko
HR Business Partner
Company data provided by crunchbase