La Clínica de La Raza · 1 month ago
Clinical Office Assistant (Full Time)
Oakland, CA
Full-time
Onsite
Entry Level
1+ years expLa Clínica de La Raza is a community-based health center dedicated to providing accessible healthcare to diverse communities in the San Francisco Bay Area. They are seeking a Clinical Office Assistant to serve as the first point of contact for patients, ensuring a great experience while handling various administrative and customer service tasks.
Health CareHealth DiagnosticsHospitalNon Profit
Responsibilities
Greet visitors, ascertain purpose of visit, and register patients in the appropriate electronic system
Determine source of payment by verifying program eligibility in government or insurance plans
Collect payment for services rendered, operate cash register, and maintain an accurate till
Hear and resolve patient complaints or escalate appropriately
Participate in problem-solving to assure targets for revenue and customer satisfaction are met
Answer telephone inquiries and provide information or route incoming telephone calls to the appropriate person or department
Schedule, confirm, and process appointments
Perform general office duties such as sorting mail, filing and photocopying
Receive and route messages or documents, such as laboratory results, to appropriate staff
Retrieve and enter data into medical records system
Assist patients in completing forms
Operate standard office equipment including computer, calculator, fax and copy machines
Screen and monitor requests, completing or routing as assigned
Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment
Perform record keeping duties as required
Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication, and practicing sound judgment
Communicate and work effectively with all members of the care team to best serve patients
Participate fully in huddles, staff meetings, team building activities and assigned development opportunities
Adherence to La Clínica’s ethical and professional standards, including policies and procedures
Complete required trainings and policy acknowledgements in timeframes granted
Perform other related duties as required
Qualification
Required
Knowledge of basic medical/dental terminology and office procedures and processes
Effective approaches to customer service delivery
Modern medical office and computer systems and applications, especially MS Word, Outlook
Knowledge of Electronic Health Records and Electronic Practice Management systems preferred
Demonstrated good judgment in identifying effective solutions or approaches to customer service related problems
Ability to maintain strict confidentiality regarding patient information
Clear and effective written and verbal communication skills in English
Ability to follow oral and written instructions
Ability to perform arithmetic calculations
Minimum typing speed of 25-30 wpm
Self-motivated and able to work independently as well as collectively to complete daily tasks
Ability to perform detailed administrative work methodically with speed and accuracy
Demonstrate flexibility and ability to accept changes gracefully
Ability to work professionally and collaboratively in team environment
Ability to work across cultures and demonstrate support of diversity, equity and inclusion
Ability to participate with other staff in Saturday and evening rotation
High school diploma/equivalent
1-2 years of experience in a clinical or similar professional office setting
Meet all health clearances required for healthcare settings
Preferred
Knowledge of Electronic Health Records and Electronic Practice Management systems
Bilingual in English and Spanish preferred (or Specify Language)
Medical Office Assistant Certification preferred
Company
La Clínica de La Raza
Who We Are Since its beginnings as a single storefront operation in Oakland in 1971, La Clínica has grown into a sophisticated provider of primary health care and other services, with 32 sites spread across Alameda, Contra Costa and Solano Counties.
1001-5000 employees
H1B Sponsorship
La Clínica de La Raza has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (6)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$0.04MKey Investors
Blue Shield of California
2025-04-23Grant
2010-08-12Grant· $0.04M
Leadership Team
Jane Garcia
CEO
Anita Juvvadi, MD (she/her)
Deputy Chief Medical Officer
Company data provided by crunchbase