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Independent Living Systems, LLC · 14 hours ago

Helpdesk Technician I

Glendale, CA, US

Full-time

Onsite

New Grad, Entry Level

Independent Living Systems (ILS) is committed to promoting a higher quality of life for vulnerable populations. The Helpdesk Technician I provides first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues to ensure minimal disruption to healthcare operations.

Health Care

H1B Sponsor Likely

Responsibilities

Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner

Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, and mobile devices

Assist with user account management, including password resets, access permissions, and software installations

Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking

Collaborate with senior IT staff to escalate unresolved issues and participate in ongoing training to stay current with healthcare IT systems and best practices

Qualification

Technical support experienceHealthcare information systemsCompTIA A+ certificationComputer hardware knowledgeNetwork fundamentalsAdaptability to new technologiesCommunication skillsTeamwork ability

Required

High school diploma or equivalent

Basic understanding of computer hardware, operating systems (Windows preferred), and common software applications

Experience providing technical support in a professional environment, preferably in healthcare or a related field

Strong communication skills with the ability to explain technical concepts to non-technical users

Ability to work independently and as part of a team in a fast-paced environment

Relevant experience may substitute for educational requirement on a year-for-year basis

Preferred

Associate degree or certification in Information Technology, Computer Science, or related field

Experience with healthcare information systems such as Electronic Health Records (EHR) or Health Information Management Systems

Familiarity with network fundamentals including TCP/IP, VPN, and wireless technologies

CompTIA A+ or similar technical certification

Prior experience working in a healthcare or social assistance setting

Company

Independent Living Systems, LLC

Independent Living Systems, LLC, offers a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid and Dual-Eligible Market.

Founded in 2001

Miami, Florida, USA

501-1000 employees

http://ilshealthservices.com

H1B Sponsorship

Independent Living Systems, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)

2022 (1)