Director of Support and Applications jobs in United States
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Wilshire Law Firm · 12 hours ago

Director of Support and Applications

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$140K/yr - $175K/yr
date10+ years exp

Wilshire Law Firm is a distinguished, award-winning legal practice specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. The Director of Support and Applications is responsible for the strategic leadership and operational excellence of the firm’s IT support services and enterprise application portfolio, ensuring reliable and efficient technology services that support the firm's operations.

ConsultingLegal
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Lead all IT support and service delivery functions, ensuring high availability and executive-level support
Establish and manage IT service management processes, including SLAs, KPIs, and continuous improvement
Own the full lifecycle of enterprise and legal applications across core business systems
Partner with legal operations and business leaders to align technology with firm workflows and strategy
Lead, mentor, and scale high-performing support and application teams
Manage vendors, contracts, budgets, and managed service providers
Ensure applications and support services meet security, compliance, and risk requirements
Drive IT transformation initiatives, including automation, modernization, and AI adoption

Qualification

IT service managementEnterprise applications managementCloud-based SaaS platformsVendor managementITIL certificationStakeholder managementHigh-availability environmentsLegal platforms familiarityPMP certificationLeadership

Required

10+ years of progressive IT experience, including leadership of support and application teams
Proven experience managing enterprise applications in a law firm or professional services environment
Strong knowledge of IT service management frameworks (ITIL or equivalent)
Experience with cloud-based SaaS platforms, integrations, and vendor management
Demonstrated ability to manage complex stakeholders and competing priorities
Experience operating in high-availability, high-expectation environments
Familiarity with legal and enterprise platforms (e.g., case management, DMS, MS365, finance systems)

Preferred

Relevant certifications such as ITIL, PMP, or equivalent

Benefits

Paid time off and paid holidays
Opportunities for growth and advancement
Team outings and sponsored events
Employee referral bonus programs
Firm-paid Medical HMO with affordable upgrades
Firm-paid Life and AD&D insurance
Low-cost Dental and Vision plans
401k
FSA (Flexible Spending Account)
EAP (Employee Assistance Program)
Pet Insurance

Company

Wilshire Law Firm

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Wilshire Law Firm is a accident and injury law.
dateFounded in 2007
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
https://wilshirelawfirm.com

H1B Sponsorship

Wilshire Law Firm has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Late Stage

Leadership Team

J
Jonathan Teller
Partner & Senior Trial Attorney
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Company data provided by crunchbase