Hotel Nia · 3 hours ago
Assistant Front Office Manager
Menlo Park, CA
Full-time
Onsite
Entry, Mid Level
1+ years expHotel Nia is seeking an Assistant Front Office Manager to oversee front office operations and ensure adherence to guest service and sustainability standards. The role involves supervising staff, monitoring guest satisfaction, and assisting in financial operations and budget management.
Hospitality
Responsibilities
Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
Review, submit for approval, and order capital budget items as required
Review correspondence from guests and incident logs; direct staff according to information obtained
Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
Follow sustainability guidelines and practices related to HHM’s EarthView program
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management
Qualification
Required
1 to 3 years hospitality related experience, including front desk operations experience
Preferred
Associate or Bachelor's degree preferred
Company
Hotel Nia
Located in the highly anticipated Menlo Gateway complex, Hotel Nia is set to provide a breakthrough luxury hospitality experience that embodies the entrepreneurial spirit of Silicon Valley.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase