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Kimpton Hotels & Restaurants · 18 hours ago

Full-time Front Desk Supervisor

Palm Springs, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kimpton Hotels & Restaurants is dedicated to creating heartfelt human connections that enhance lives. The Front Desk Supervisor will lead all aspects of Front Office operations, ensuring high levels of guest service and managing staff to provide exceptional experiences for guests.

HospitalityRestaurants

Responsibilities

Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook

Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary

Make sure all shifts are covered as scheduled, cover as necessary

Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures

Ensure the completion of the desk agents' AM/PM checklist

Handle guest situations as they arise in a calm and professional manner

Be an expert in all employee duties to ensure you are "leading by example" in all that you do

Maintain professional contact via telephone with all other hotel departments

Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc

Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies

Counsel and coach employees when necessary, using accurate documentation and techniques

Ensure all employees complete their duties before departing, that they are posted at their stations on time

Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards

Accountable for meeting or coming in under payroll and expense budgets

Schedule requirement - Open availability, weekly schedule will include 3 daytime shifts and 2 overnight shifts (11 pm to 7:30 pm)

In additional to the supervisor duties, this role will be responsible for completing the Night Audit duties when working overnight shifts