Gesa Credit Union · 11 hours ago
Member Contact Center Rep I
Spokane Valley, WA
Full-time
Hybrid
Entry Level
$17.13/hr - $29.53/hr
1+ years expGesa Credit Union is seeking a Member Contact Center Representative to provide exceptional service to its members through effective communication and problem-solving. The role involves answering inquiries, performing account maintenance, and promoting additional services to enhance member relationships.
CreditFinancial ServicesLending
Responsibilities
Provides exceptional service to promote deep and lasting member relationships
Answers general inquiries and performs account maintenance via phone or email channels
Meets/exceeds key performance indicators (KPIs) expectations
Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency
Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution
Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships
Maintains knowledge of credit union policies, procedures, and regulations
Communicate effectively with members/ team members through various channels
Qualification
Required
Minimum of a high school diploma; some college course work preferred; degree highly desirable
1+ year experience in a contact center environment
1+ years in a credit union or financial institution
Some travel may be required to complete training or fulfill duties
Courtesy, tact, and diplomacy with current and potential members, peers, and staff
Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
Familiarity and comfort with online systems and other technology
Ability to organize and prioritize multiple tasks
Resolves requests with a sense of urgency and escalates timely
Promotes and participates in a cohesive team environment
Effectively communicates ideas and information, both verbally and in writing
Takes ownership and acts proactively to solve member concerns
Utilizes tools and resources to solve complex inquiries
Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations
Analyzes information and recommends achievable process improvements
Excellent customer service and interpersonal skills
Member-centric with a friendly, professional demeanor
Preferred
Spanish bilingual candidates preferred
Benefits
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Company
Gesa Credit Union
Gesa Credit Union offers home loans, deposit services, lending services, online services and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Miller
President & CEO
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