General Electric Credit Union · 1 week ago
Member Communication Representative
Cincinnati, OH
Full-time
Onsite
New Grad, Entry Level
0+ years expGeneral Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati. The Member Communication Representative serves as the primary point of contact for members by handling inquiries and transactions via inbound emails and chats, maintaining high levels of member satisfaction by providing essential support and solutions to financial questions and concerns.
Financial ServicesLegalNon ProfitReal Estate
Responsibilities
Respond to member emails and chats by preparing personalized and professional written responses, striving for first contact resolution in a timely and efficient manner
Resolve issues and assist members with inquiries including, but not limited to: General account questions, Online banking support, Credit and debit card inquiries, Transactions including loan payments and internal transfers, Educate and assist members with other credit union products and services, Recommend products and services to enhance members’ financial lives
Collaborate with internal team members and utilize provided resources to resolve member inquiries and issues
Convey member feedback through appropriate channels to be evaluated and addressed
Qualification
Required
High school diploma or GED required
Minimum six months of experience in customer service required
Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
Effective at working in a fast-paced environment with the ability to multi-task
Interpersonal and customer service skills to provide an exceptional member experience
Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner
Preferred
Prior experience as an email/chat representative or similar role with an emphasis on written communication preferred
Prior experience in a financial institution or related field preferred
Benefits
Health, Dental and Vision insurance
Life and Disability insurance options
Paid Time Off starts accruing once hired and take your birthday off - paid
401k Retirement plan with up to a 10% match of your base gross compensation
Tuition reimbursement opportunities & professional development
Volunteer opportunities -and earn additional PTO hours!
On-site clinics for Vaccines and Mammograms
Company
General Electric Credit Union
General Electric Credit Union offers investment, real estate, legal, financial, identity theft and debt management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Motley
Chief Financial Officer
Ashley L. Cunningham
Chief Member Officer
Recent News
Cincinnati Business Courier
2025-03-19
The Business Journals
2025-01-10
Credit Union Times
2023-12-24
Company data provided by crunchbase