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BizIQ - Smart Growth Marketing · 6 hours ago

Manager of Customer Success

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

BizIQ is a trusted Google Featured Partner focused on accelerating business growth through innovative digital marketing solutions. The Manager of Customer Success will lead an Account Management team to ensure client satisfaction, drive account growth, and implement retention strategies for small and medium-sized businesses.

AdvertisingWeb Development

Growth Opportunities

Responsibilities

Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance

Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing

Implement retention and growth strategies to boost client retention and find account expansion opportunities

Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions

Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery

Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly

Qualification

Account ManagementDigital MarketingLeadershipCRM ToolsClient Relationship ManagementAnalytical SkillsCommunication Skills

Required

2+ years of experience managing and building high-performing customer success teams

5+ years of account and client management experience with a strong record of achieving retention and growth targets

5+ years experience with CRM tools, Microsoft or Google Office Suite of products

Demonstrate strong leadership to manage and support a team of account managers, fostering a positive work environment

Possess extensive experience in account management, client onboarding, relationship maintenance, and growth in marketing or SaaS

Understand digital marketing principles and trends, offering strategic guidance across various channels

Excel in building strong client relationships through effective communication and understanding client needs

Analyze client performance and feedback to improve satisfaction, develop growth strategies, and identify upselling opportunities

Utilize exceptional communication and analytical skills for data-driven decision-making and addressing client issues

Preferred

Digital Marketing Experience preferred but not required

Bachelor's Degree in business, marketing, or a related field preferred

Benefits

Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more

Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays

Retirement Savings: 401K

Parental leave: Inclusive and supportive parental leave policy

Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.