New Castle County (DE) Government · 6 hours ago
CUSTOMER SERVICE SPECIALIST (Pay Grade 24) AFSCME Local 1607
New Castle, DE
Full-time
Onsite
Mid Level
$53K/yr - $86K/yr
3+ years expNew Castle County Government is establishing an eligible list for the Customer Service Specialist position. The role involves providing customer service support for information processing and telephone systems, including installation, maintenance, and user training.
GovernmentInformation ServicesNews
Responsibilities
Performs all aspects of customer service provided to support the users of New Castle County’s information processing and telephone systems; work is carried out at multiple locations throughout the County, within the framework of generally defined guidelines and directives; does related work as required
Develops, evaluates, modifies, and carries out all processes and procedures used for the timely identification and resolution of problems related to the County’s information processing and telephone systems
Installs, tests, maintains, and repairs, as required, all desktop equipment, including personal computers, printers, and telephones including the instruments, consoles, modems, and FAX equipment, along with their network connectivity
Supports the operation of all network and department-approved personal software applications including email and office automation products, such as word processing and spreadsheets
Supports the operation of the telephone system and related software including all telephone network applications
Maintains the County’s personal computers, printers, telephones, and circuit inventory
Provides information, direct assistance, and technical resources to users and division staff
Prepares reports and makes recommendations as required
Provides for the administration of system security
Provides for the assignment of user ID’s and passwords
Assigns customer service tasks to other customer service staff and contractors as directed
Promotes an ongoing attitude of dedication to excellent public service and ensures that external and internal customers are provided with the highest quality of service
Operates a personal computer and other related equipment in the course of the work
Qualification
Required
At least three (3) years experience in servicing customers in an information systems processing environment
Possession of a high school diploma or GED
Thorough knowledge of customer service policies and procedures in an information processing environment
Good knowledge of networks and network communications
Ability to establish and maintain effective working relationships with staff and customers
Ability to reason logically and draw sound conclusions in the diagnosis of technical problems
Ability to follow complex written and oral instructions
Ability to communicate courteously and effectively, both verbally and in writing
Ability to pass a Class III County physical examination and background check
Benefits
Health Insurance
Dental Insurance
Sick Leave
Vacation
Holidays
Life Insurance
Pension
Deferred Compensation Plan
Additional Benefits
Supplemental Benefits
Union Affiliation
Company
New Castle County (DE) Government
The New Castle County Government is a Executive-Council form of municipal government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terrance M. Clark Sr.
Fire / Medical Telecommunications Specialist III / CTO
Michael Smith
Chief Financial Officer
Recent News
2025-03-19
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