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State of Wyoming · 2 weeks ago

Office Support Specialist II 2025-03130

Fremont County, WY

Full-time

Onsite

New Grad, Entry Level

0+ years exp

The State of Wyoming is seeking an Office Support Specialist II to support the Board’s compliance and licensing functions. The role involves handling complaint intake, managing documentation, and assisting with various administrative tasks related to licensing and compliance.

Government Administration

Responsibilities

Receptionist back up Second on the phones. Duties to provide additional phone or administrative support as needed or assigned

Handles complaint intake and evidence management to include receiving complaints against physicians and physician assistants; sending and managing correspondence in the disciplinary process, including with licensees, other health care providers, and complainants

Compile documentation requested of respondents, licensees, or others involved in an investigation received either by simple request or Administrative Subpoenas. These documents include, but are not limited to, patient medical files received from physicians' offices, extensive hospital records, and detailed Prescription Drug Monitoring Program (PDMP) reports from the Wyoming Board of Pharmacy. Organize, manage, and maintain voluminous case files. Scan, electronically Bates-stamp (affix serial numbers), and organize all medical and other records received in disciplinary case files received from all parties, regardless of the size, volume, or media of the materials

Complete National Practitioner Data Base queries for investigations. Support the Board of Medicine Investigator with research, including but not limited to Medical and Legal, etc., to complete the necessary documentation and files as needed

Audits and compliance, including CME audits, "yes" answers to renewal attestation questions, etc. Maintain records, research, and update files according to compliance needs. Report issues, anomalies, or concerns to the Board of Medicine Investigator

Licensing System (GL) back-up, including: Back-up point of contact with vendor; fulfill list requests

Fiscal Duties: Assist w/ fixed and non-fixed asset reports; daily and weekly bank deposits; gather data for monthly fiscal reports; update check log; complete monthly CR's (incl. access Transafe); complete weekly IMLC statements; assist with public records requests

Assist licensing staff with NPDB queries and continuous query entries

Additional related duties as assigned

Qualification

WOLFSMicrosoft OfficeRecords processingBusiness office communicationDocument preparationCompliance knowledgeResearch skills

Required

Associate's Degree (typically in Business)

0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

OR Education & Experience Substitution 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

Knowledge of applicable computer applications

Knowledge of records processing and maintenance procedures and systems

Knowledge in the preparation of complicated documents

Knowledge and understanding of the agency and each respective division/program

Knowledge of professional licensing

Knowledge of Microsoft Office products

Preferred

Preference may be given to those with WOLFS, State of Wyoming's electronic accounting system, called the Wyoming Online Financial System or 'WOLFS,' and/or knowledge of professional or occupational licensing processes and procedures

Preference may be given to those with an Associate Degree in Business

Preference may be given to those with 2-4 years of progressive work in business office communication