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Republic Services · 6 hours ago

Account Manager

San Diego, CA

Full-time

Onsite

Entry Level

$62K/yr - $93K/yr

1+ years exp

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive range of waste management solutions. The Account Manager is responsible for maintaining customer relationships and increasing product penetration within an assigned territory.

Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management

Responsibilities

Effectively maintains and retains existing customers by building effective long-term relationships and customer loyalty

Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers

Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate

Responds to all cancellation requests in alignment with the established escalation policy

Proactively communicates with or responds to customers in support of company pricing initiatives

Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals

Responsible for capturing customer emails, minimizing rate restrictions and customer credits

Increases customer penetration by selling full suite of Republic Services products

Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships

Partners with the operations team, when needed, to address customer services issues

Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, chamber of commerce events and other similar activities

Performs other job-related duties as assigned or apparent