Lowe's Companies, Inc. · 4 hours ago
Market Delivery Support Specialist
Suwanee, GA
Full-time
Onsite
Entry Level
1+ years expLowe's Companies, Inc. is a leading home improvement retailer committed to enhancing customer experiences. They are seeking a Market Delivery Support Specialist to serve as the primary point of contact for customer inquiries and manage delivery-related issues while fostering relationships with partners and vendors.
HardwareHome RenovationManufacturing
Responsibilities
Serve as the primary point of contact for both internal and external customer inquiries
Communicate with customers to capture feedback and enhance the in-home delivery experience
Proactively manage and resolve customer issues, including escalations and Executive Care cases
Monitor and work alerts, queues, and cases through case/order management systems
Manage “Save the Sale opportunities to recover potential lost revenue
Process customer order changes and special order tracking (SOS)
Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries
Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules
Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims
Input and manage claims (e.g., property damage) into Lowe’s claims portal
Ensure timely updates and resolution of claims to preserve customer trust
Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers
Foster strong relationships with Pro partners and vendors
Demonstrate adaptability in a fast-paced environment with multiple priorities
Exhibit strong listening, communication, and documentation skills
Use Microsoft Office and other applications effectively to support day-to-day operations
Contribute to a culture of continuous improvement and customer-first mindset
Qualification
Required
1-2 Years in customer service or support roles
Ability to read, write, and perform basic math skills
Strong interpersonal and problem-solving skills
Proficiency in Microsoft Office Suite
Preferred
Experience with Inventory, processing returns and communicating with vendors
Exposure to logistics or home delivery operations
Company
Lowe's Companies, Inc.
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States.
10001+ employees
H1B Sponsorship
Lowe's Companies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (306)
2024 (312)
2023 (391)
2022 (359)
2021 (242)
2020 (394)
Funding
Current Stage
Public CompanyTotal Funding
$22B2025-09-30Post Ipo Debt· $5B
2025-08-20Post Ipo Debt· $9B
2023-03-28Post Ipo Debt· $3B
Leadership Team
Jennifer Wilson
SVP, Chief Marketing Officer
K
Kathy Higgins
VP IT Business Management
Recent News
Digital Commerce 360
2025-12-31
2025-12-31
Company data provided by crunchbase