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Yaamava' Resort & Casino at San Manuel · 10 hours ago

Spa Concierge (Front Desk)

Highland, CA

Full-time

Onsite

Mid Level

3+ years exp

Yaamava' Resort & Casino at San Manuel is a leading employer in the Inland Empire, and they are seeking a Spa Concierge Specialist to provide exceptional guest services at the Spa’s front desk and retail boutique. The role involves managing reservations, assisting guests with inquiries, and ensuring operational excellence while maintaining a clean and safe environment.

CasinoHospitalityResorts

Responsibilities

Initiates and connects in-person and by phone contact with guests to ensure all reservations for Spa service, pool rentals, day pass, and special events are executed with highest level of guest service; with a sense of urgency with each guest

Assists guests with booking changes, and inquiries regarding reservations

Conducts guest database profile research to identify special requests and guide guest to appropriate Therapist or service to meet their needs

Manages VIP arrivals; communicates to designated personnel for escort and delivery of amenities

Communicates effectively to guests in a high volume call setting

Suggests promotions and special event participation pertaining to guest’s specific Casino offers as well as Spa specialty promotions

Ensures guest database information is updated and accurate at all times; verifies addresses, phone numbers, email and preferences

Is responsible for Point of Sales transactions and confirms accuracy of all Point of Sales activities while properly handling multiple forms of tender

Responsible to close out Point of Sale at end of each shift

Communicates variance issues and submits discrepancies to Accounting in designated period

Assists Spa Concierge team to achieve financial goals and KPI’s

Models Best in Class standards at highest level and works alongside Spa and Retail front desk teams while delivering operational excellence

Assists with visual merchandising and must be well versed in different services offered at Spa facility to be able to provide accurate information to guests

Models and improves store operations to optimize productivity and ensures compliance with all policies and procedures, visual merchandising standards and product flow efficiency to create elevated guest experiences

Assists with maintaining cleanliness, health and safety of all Spa facilities, front desk, retail, fitness area and dispensary for professional Spa products

Champions and manages strong loyalty wellness membership program

Performs other duties as assigned to support the eﬃcient operation of the department

Qualification

Guest services experiencePoint of Sales transactionsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMulti-taskingCustomer serviceCommunication skillsInterpersonal skills

Required

High School Diploma or GED required

Minimum of three (3) years' experience in guest services required; must have worked directly with guests

Ability to communicate effectively with guests, team members and management, both verbally and in writing a must

Handling of multiple payment tenders with accuracy is necessary

Intermediate proficiency in Microsoft Outlook, Word and Excel is necessary

Must possess outstanding communication and interpersonal skills

Must be able to provide a genuine and sincere service experience in a friendly and professional manner

Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and or health information from customers

Must actively listen to provide optimal service tailored to guest requests

Ability to multi-task in a fast-paced, high demand environment required

Must have experience working under pressure while meeting deadlines and goals

Must be comfortable working in both spa and casino environment

Must be comfortable with sitting and standing for long hours

Ability to maintain a positive and professional demeanor under challenging situations

Must be able to work a flexible schedule including weekends and holidays

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license

Preferred

Previous experience in a Spa, Front Desk or Retail environment preferred

Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver's license or insurance

Company

Yaamava' Resort & Casino at San Manuel

Glassdoor3.4

Since 1986, Yaamava' Resort & Casino at San Manuel, formerly known as San Manuel Casino, has built a strong reputation as a premier and renowned casino and Southern California’s one-stop destination for entertainment and fun.

Founded in 1986

Highland, California, USA

5001-10000 employees