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Limelight Hotels · 8 hours ago

Front Office Manager - Limelight Mammoth

Mammoth Lakes, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Limelight Hotels by Aspen One provides authentic and contemporary connections to their communities. The Front Office Manager oversees all operations of Front Office departments, ensuring adherence to procedures and the highest quality guest experience.

Hospitality

Responsibilities

Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination

Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams

Performs as Manager on Duty as required

Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines

Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest

Prepare monthly accounting reports and forecasts as requested

Ensure regular vehicle maintenance is up to date

Responsible for controlling labor costs, scheduling, and payroll

Meet regularly with the Director of Operations to review performance

Ensures guests receive exceptional service and assist with guest complaints

Take a visible leadership role towards hotel guests

Demonstrate working knowledge of safety and fire procedures

Other duties as assigned

Qualification

Front Office ManagementGuest ServicesLeadership ExperienceMicrosoft OfficeBilingual (English/Spanish)Problem-SolvingInterpersonal SkillsTeam ManagementAdaptability