JPMorganChase · 2 months ago
Client Service Account Manager - Healthcare Payments - Vice President
3 Park Plz, Irvine, CA, 92614, US
Full-time
Onsite
Mid, Senior Level
$96K/yr - $153K/yr
5+ years expJPMorganChase is seeking a Client Service Account Manager Vice President in Healthcare Payments to join their Relationship Management team. This role involves managing and growing relationships with major healthcare customers, impacting revenue retention and growth, while ensuring client satisfaction and operational efficiency.
Asset ManagementBankingFinancial Services
Responsibilities
Manage large, high profile health systems, ensuring the health and satisfaction of customer relationships
Maintain accurate customer account information, opportunity pipeline data, and documentation of activities. Serve as the Customer’s primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, designed to promote value to ensure client satisfaction
Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction
Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Develop strong relationships with client leads and executives/C-suite
Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations
Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm
Promotes adoption of InstaMed’s solutions across your territory by identifying or promoting opportunities where InstaMed can offer value
Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner
Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer
Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth
Demonstrate a thorough understanding of InstaMed solutions, products and processes. Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems
Qualification
Required
5 + years of proven success in a revenue-generating role
5 + years of experience within healthcare, health-tech, and merchant services
Excellent people skills and ability to build relationships with customers
Sound judgment in setting customer expectations and managing sensitive customer situations
Excellent organizational skills in daily task management and follow-ups
Influence without direct authority
Displays strong analytical and problem-solving skills
Proficient with building and delivering customer presentations, decks, and executive level summary notes and action items
Travel 25%
Preferred
Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience
Bachelor's degree or higher
Prior work experience in healthcare payment processing
Demonstrates knowledge of healthcare patient accounting systems / practice management systems
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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