Arvest Bank · 3 hours ago
WACO Closing Manager
Little Rock, AR
Full-time
Onsite
Senior Level
$80K/yr - $80K/yr
5+ years expArvest Bank is seeking a WACO Closing Manager to oversee closing associates and ensure high levels of customer service and satisfaction. The role involves managing a closing pipeline, coaching team members, and serving as a subject matter expert on escrow and title products.
BankingFinanceFinancial Services
Responsibilities
Manage and oversee the assigned closing associates by providing direction, leadership, motivation, coaching and assessment to ensure optimum team and individual performance in support of company and department goals
Understand and monitor closing metrics to maintain successful, overall office productivity and customer pipelines
Manage the closing production pipelines, as well as a personal pipeline, closings and overall performance individually and of the team for which they supervise
Analyze the title insurance commitments, real estate contract, and lender requirements to determine what issues must be met before closings occur
Facilitate escrow closings by explaining the documents to customers and obtaining required signatures
Assist in preparation of the most complex Settlement Statements for closings including collaboration with the lender of the Closing Disclosure for final balancing of the file
Plan and establish processes, policies, and procedures to manage the closing team’s quality and efficient productivity. Foster teamwork and closing knowledge in all assigned branches to ensure a positive customer experience
Allocate time and resources to ensure the training of the closing team meets industry standards. Provide associates with continuous on the job training
Provide assistance and guidance to closing agents with difficult customer inquiries or problems. Work closely with the Closing Department Regional Operations Manager, Closing Department Regional Sales Manager, and/or other departments to resolve problems, issues or customer complaints. Forward a copy of all written complaints to the immediate supervisor
Actively participate in the Closing Manager Peer Group and demonstrate strategic internal partnerships by active participation in joint calls with other associates, including Title Department Managers, Peer Group Managers / Supervisors and other members of leadership, as appropriate
Serve as a subject matter expert resource to realtors, buyers/sellers, lenders, builders, and other customers regarding closing procedures. Expand existing business relationships with current customers and develop new business relationships within the industry
Promote WACO generally in the public, by participating, preparing, or presenting or in seminars or information presentations for REALTORS®, builders, etc., and in area community programs, business groups and charitable organizations
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
Support and uphold the Arvest Mission Statement
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation
Foster and promote the proper company image at all times
Qualification
Required
Associates Degree in a related field or equivalent experience or relevant military experience required
5 years of title related (closing preferred) experience required
2 years of supervisory experience required
Licensed Notary Public (or ability to obtain within 90 days) required
Licensed Title Agent (or ability to obtain within one year) required
Proven ability to develop and build Closing and Sales Pipeline required
Exceptional consultative skills: ability to probe, listen, clarify, and present information to advance sales transactions, deepen relationships required
Excellent written and verbal communication skills, including influencing, conflict resolution and negotiating required
Advanced knowledge of Commitment Requirements and Exceptions required
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to occasionally work outside of normal business hours
Must be able to move from department, division, or bank to department, division, or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
Must have strong presentation skills, including highly effective communication skills
Must have strong customer service skills and a proven sales pipeline relationship management
Benefits
A comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits
Company
Arvest Bank
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
M
Matt Machen
President & COO
Y
Yurik Paroubek
Chief Operating Officer
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