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Kuehne+Nagel · 2 weeks ago

Quick - Air Logistics Healthcare Customer Care Specialist

Schiller Park, IL

Full-time

Onsite

New Grad, Entry Level

$25/hr - $27/hr

Kuehne+Nagel is a global leader in logistics, and they are seeking an Air Logistics Healthcare Customer Care Specialist to join their QuickSTAT team. The role involves developing client relationships, managing shipment processing, and ensuring compliance with regulations while delivering exceptional service.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

Plan shipments in coordination with clients’ requirements

Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures

Escalate all client issues to the management team as required

Identify and implement strategies to improve quality of service and productivity

Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly: All QuickTrac CS-related functions QuickSTAT email program to include client email / contact group information updates

Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team

Undertake any other reasonable duties / responsibilities at the request of the management team

Ensure compliance with company policies and procedures

Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers

Ensure compliance with all required training certifications

Report to Air Logistics Healthcare Customer Care Supervisor

In this role individuals will work on the 2rd shift: 12pm to 8pm or 2pm to 10pm; including Fridays and one weekend day

Qualification

Air logistics experienceRegulatory compliance knowledgeTemperature-controlled packagingClinical trial logisticsGDP trainingIATA Dangerous Goods certificationClient relationship managementCommunication skillsProblem-solving skills

Required

Develop and maintain strong client relationships

Manage shipment-specific processing

Provide timely communication of order updates

Plan shipments in coordination with clients' requirements

Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures

Escalate all client issues to the management team as required

Identify and implement strategies to improve quality of service and productivity

Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly: All QuickTrac CS-related functions, QuickSTAT email program to include client email / contact group information updates

Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team

Undertake any other reasonable duties / responsibilities at the request of the management team

Ensure compliance with company policies and procedures

Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers

Ensure compliance with all required training certifications

Report to Air Logistics Healthcare Customer Care Supervisor

Work on the 2nd shift: 12pm to 8pm or 2pm to 10pm; including Fridays and one weekend day

Preferred

Background in air courier, freight, or biopharmaceutical logistics preferred

Knowledge of temperature-controlled packaging and monitoring devices preferred

Experience in clinical trial logistics and regulatory compliance preferred

GDP training and IATA Dangerous Goods certification preferred

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees

http://www.kuehne-nagel.com

H1B Sponsorship

Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2021 (5)

2020 (6)