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Parking Management Company · 10 hours ago

Senior Valet Account Manager - Birmingham. AL

Birmingham, AL

Full-time

Onsite

Senior Level

$60K/yr - $75K/yr

5+ years exp

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. The Senior Valet Account Manager oversees valet operations across multiple locations, ensuring exceptional service and operational efficiency while managing staff and maintaining client relationships.

HospitalityLogisticsTourism

Responsibilities

Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth

Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards

Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget

Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service

Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations

Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership

Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success

Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed and occasional travel may be required

Qualification

Client Relationship ManagementOperational EfficiencyTeam LeadershipPayroll ManagementAnalytical SkillsCustomer ServiceTraining SkillsCommunication Skills

Required

A high school diploma or GED is required

At least five years of supervisory experience in parking, hospitality, or a similar customer service field

A valid driver's license and reliable transportation are required for this role

Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period

Candidates must also pass and maintain a clean background check

Provide exceptional guest service through professional communication, active listening, and personalized assistance

Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements

Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy

Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles

Manage payroll with a focus on scheduling and overtime control

Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary

Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety