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ICBC (Insurance Corporation of British Columbia) · 11 hours ago

IT Service Desk Rep

N.V. Head Office - Room 603

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

ICBC is the Insurance Corporation of British Columbia, and they are seeking an IT Service Desk Representative. The role involves providing support over the phone, resolving technical issues, and processing technology requests for employees and business partners.

InsuranceLogistics

Responsibilities

Respond to inquiries and requests resolving simple to moderately complex technical issues, and processing standard requests for computer systems, applications, equipment, network and telephone systems

Effectively gather relevant information from the customer and analyze issues using diagnostic tools and applications, vendor manuals and internal documentation in order to determine probable cause and take corrective action; escalate unusual or complex issues appropriately

Maintain knowledge of division and department standards, policies, procedures and guidelines, and document in a shared knowledge base

Qualification

Customer ServiceTechnical SupportProblem DiagnosisComputer Systems KnowledgeService Desk ExperiencePost-secondary EducationCommunication Skills

Required

Providing excellent customer service, able to respond to multiple requests through various media, researching and resolving multiple technical issues, and responding effectively to customers with time-sensitive concerns

Ability to explain technical procedures clearly to a non-technical audience

Working with a broad range of computer systems and applications, voice and data communications, network technologies, and local and remote diagnostic tools

A minimum of six months' service desk experience in a computer operations environment

Your experience is supported with recent post-secondary education in a computer related field leading to a diploma or certificate

Please note this position is in a call center environment