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Livingston International · 2 hours ago

Client Import Analyst

Port Huron, MI

Full-time

Hybrid

Mid Level

4+ years exp

Livingston International is the largest customs broker in Canada and the third largest entry filer in the U.S., providing customs brokerage, consulting, and compliance services. The Client Import Analyst will support the air/sea team by acting as the primary contact for client service teams and managing compliance activities to ensure client satisfaction.

AppsConsultingLogisticsSupply Chain Management

Responsibilities

Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support

Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance

Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing. Update information as necessary

Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates)

Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs)

Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations

Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations

Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only)

Escalate items for additional resolutions or return entries to release team members and recommend corrective actions

Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate

In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions

Works directly with Customs and PGA's as necessary

Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information

Responsible to conduct documented internal audit

Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team

Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects

Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing

Keep abreast of new systems developments

Perform other related duties as assigned by management

Adhere to established policies and procedures

Qualification

Customs process managementTariff database managementClient service orientationAnalytical skillsCommunication skillsTime managementMicrosoft WordMicrosoft ExcelProfessional imageProblem-solving abilityAttention to detailInterpersonal skills

Required

4 years of related experience

High School/GED or equivalent

Excellent oral and written communication and organizational skills

Client Service oriented -- interpersonal skills with internal/external clients and coworkers

Ability to handle large volumes and meet tight deadlines

Strong knowledge of company policies and procedures

Attention to detail; organization, completeness and accuracy

Good analytical skills with problem-solving ability

Ability to make decisions and recommendations within authorized limitations

Excellent time management skills

Ability to present a professional image

Knowledge of Word and Excel software

Office equipment/machinery used: Personal computer and common business machines/software

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained

Successful completion of the CCS examination is a mandatory requirement for further advancement