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Credit Union of Georgia · 9 hours ago

Contact Center Representative

Marietta,GA,US

Full-time

Onsite

Entry Level

2+ years exp

Credit Union of Georgia is growing, and they are seeking a dedicated Contact Center Representative to join their team. This role involves being the first point of contact for members, providing exceptional service through various channels, and ensuring a smooth experience for each member.

CommunitiesFinancial ServicesNon Profit

Responsibilities

Upholds Credit Union of Georgia brand standards by consistently delivering our journEASE member experience - Engage, Ask, Solve, and Excite - to provide exceptional service in every interaction

Accurately and efficiently processes routine member transactions, including loan payments, transfers, and account updates, while assisting with online banking issues such as password resets and troubleshooting

Assists members with account closures, answers questions, and identifies solutions to meet member needs and resolve concerns

Processes wire transfer requests in a timely and accurate manner

Recognizes when to seek guidance from supervisors and provides informed recommendations when appropriate

Completes all required training and participates in scheduled training sessions with satisfactory performance

Maintains up-to-date knowledge of Credit Union policies, procedures, and operational guidelines

Promotes Credit Union products and services by identifying member needs, cross-selling solutions, and generating referrals for auto buying services, mortgages, and Member’s Financial Services

Ensures compliance with all applicable state and federal regulations, including the S.A.F.E. Act, BSA, and related laws, while maintaining any required certifications or registrations

Accurately maintains member information and documentation in Correlation-Keystone, including loan notes and account records

Performs additional duties as assigned

Qualification

Customer service experienceCash handlingCompliance knowledgeCommunication skillsHigh school diploma

Required

2+ years practical work experience

High school diploma or GED required

All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements