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Sun Auto Tire & Service · 8 hours ago

Service Advisor - Lake St Louis

US-MO-Lake St. Louis

Full-time

Onsite

Mid Level

$55K/yr - $75K/yr

Sun Auto Tire & Service is a leader in the automotive service industry with a commitment to customer satisfaction. The Service Advisor is responsible for selling and promoting products and services, managing shop workflow, and ensuring excellent customer service while acting as the manager on duty when needed.

AutomotiveService Industry

Comp. & Benefits

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques

Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs

Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file

Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements

Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services

Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties

Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers

Track all new returns, core returns and warranty parts for individual customers

Other duties as assigned