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H&R Block · 7 hours ago

Associate Team Leader

Tucson, AZ

Full-time

Onsite

Mid Level

H&R Block is dedicated to providing help and inspiring confidence in clients and communities. As an Associate Team Leader, you will support a retail office during tax season, ensuring excellent client service and daily operations management.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block

Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

Serve as point of contact for onsite escalated client service concerns

Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary

Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience

Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals

Lead daily huddles and communicate essential information to office associates

Qualification

Customer service experienceSupervisory experienceOrganizational skillsCommunication skillsMS Office proficiency

Required

Experience supervising or managing people

History of delivering outstanding customer experiences

Prior experience working in customer service or similar role

Strong organizational skills and ability to plan and manage day-to-day office operations

Customer-centric mindset and strong communication skills

Computer proficient with the ability to use MS Office

Demonstrated ability to work independently with minimal supervision

Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs

High school diploma / equivalent or higher

Benefits

Employee Assistance Program with Health Advocate.

Wellbeing program, BetterYou, to help you build healthy habits.

Neurodiversity and caregiver support available to you and your family.

Various discounts on everyday items and services.

Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955