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Atrium Health · 5 hours ago

Quality and Outcomes Caller - Atrium Health CNSA Charlotte Neurosurgery PT

Charlotte, NC

Part-time

Hybrid

Entry Level

$19.45/hr - $29.20/hr

1+ years exp

Atrium Health is a leading nonprofit integrated health system in the United States, and they are seeking a Quality and Outcomes Caller to provide clerical support services in their Neurosurgery department. The role involves managing telephone calls, scheduling appointments, and ensuring efficient communication between patients and healthcare providers.

Health CareHospital

Responsibilities

Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner

Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient

Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed

Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions

Organizes, expedites and follows-up on any paperwork related to patient care

Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned

Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests