People Solutions Center · 1 week ago
Landscape Maintenance Account Manager-Residential at Maple Leaf Associates
Putnam Valley, NY
Full-time
Onsite
Mid Level
$80K/yr - $85K/yr
3+ years expMaple Leaf Associates is a premier landscape, construction, and maintenance company serving Westchester and The Hudson Valley. The Landscape Maintenance Account Manager-Residential serves as the primary liaison between clients and the operations team, managing client relationships and overseeing the financial performance of assigned accounts.
ConsultingHuman ResourcesProfessional ServicesRecruiting
Responsibilities
Serve as the primary point of contact for assigned clients, ensuring proactive communication, timely follow-up, and effective service solutions that strengthen relationships and drive satisfaction
Lead and aggressively drive new client acquisition by proactively identifying, cultivating, and converting high-value opportunities, building a robust revenue pipeline that fuels sustained, long-term growth
Work collaboratively with Production Managers to coordinate maintenance schedules, work plans, and service quality to ensure operations consistently meet or exceed client expectations
Conduct regular site audits to evaluate landscape quality, identify enhancement opportunities, and document findings in Aspire to maintain accountability and continuous improvement
Address client concerns promptly and professionally using the H.E.A.R.D. service recovery model (Hear, Empathize, Apologize, Resolve, Diagnose), ensuring positive outcomes and sustained trust
Oversee financial performance by monitoring budgets, tracking job costs, and managing account profitability. Prepare and present enhancement and renewal proposals that support client goals and business growth
Develop and deliver professional proposals for enhancements and contract renewals, providing timely follow-up within 24 hours and identifying opportunities for service expansion
Maintain accurate client records, KPI reports, and other administrative documentation. Participate in leadership and strategic planning meetings to support operational excellence and organizational success
Qualification
Required
Bachelor's degree in Horticulture, Landscape Management, Business, or related field (or equivalent accreditation)
3–5 years of experience in landscape account management or related customer service roles
In-depth horticultural knowledge with expertise in landscape maintenance best practices
Success overseeing landscape crews and ensuring site safety compliance
Strong understanding of service economics, labor efficiency, and field productivity metrics
Exceptional communication, organizational, leadership, and client relationship management skills
Experienced managing multiple client accounts, budgets, and service deliverables simultaneously
Preferred
Proficient in Microsoft Office Suite and Aspire software
Ability to communicate effectively in English and Spanish
Benefits
Bonus incentive
Retirement/401K plan
Health, dental & vision coverage
Paid time off
Company
People Solutions Center
People Solutions Center is a human resource consulting firm with expertise in recruitment and leadership development programs.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase