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Planet Fitness · 9 hours ago

Part Time Customer Service Representative: Friday-Monday (8am-5pm)

Waterloo, IA 50702

Full-time, Part-time

Onsite

New Grad, Entry Level

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. They are seeking a Customer Service Representative who will be responsible for new member sales and creating a positive member experience by providing superior customer service to members, prospective members, and guests.

FitnessHealth CareTrainingWellness

Responsibilities

Greet/meet potential members, providing a great customer experience

Handle front desk related tasks:

Answering phone calls in a polite and friendly manner to assist with questions or concerns

Taking info calls and tours

Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information

Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed

Help maintain the neatness/cleanliness of the club

Qualification

Customer ServiceBasic Computer ProficiencyDiplomacyListeningProblem SolvingCommunication

Required

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs

Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language

Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift to 50 lbs. less than 30% of the time