Bridgewell ยท 8 hours ago
Patient Service Representative (Department 408)
Danvers, MA, USA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrBridgewell strengthens communities by providing a range of social and human services. The Patient Service Representative provides essential administrative support to all Bridgewell clinics, ensuring the smooth operation of front-office functions and delivering exceptional service to patients and clinical staff.
Health CareOutpatient CarePersonal DevelopmentPersonal Health
Responsibilities
Make daily medication and therapy appointment reminder calls for all clinics
Collect any applicable co-payments from patients at the time of the reminder call and record receipt of payment in the EHR
At the time of the reminder call, verify patient's current information such as address, phone number, emergency contacts, insurance coverage and other key data and ensure updates are entered as necessary in the EHR
Inform Patient Care Coordinators (PCCs) of any cancellations or rescheduling needs that arise from the reminder calls
Assist Clinic Support Specialist (CSS) in the data input related to the MID program as needed
Provide support to the PCCs and CSS with scanning
Rotate to provide coverage in Bridgewell's other Outpatient Behavioral Health Clinics as needed
Demonstrates the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellness
Maintains core training certifications including FA/CPR, PABC and all other mandatory training courses based on Bridgewell's policies and procedures
Other duties as assigned
Other duties as assigned by supervisor
Qualification
Required
A minimum of a High School diploma is required
Strong working knowledge and experience with Microsoft Word, Excel, required
Must have a current US driver's license and one year of driving experience
Ability to solve problem effectively and possess excellent organizational skills
Candidate should demonstrate the ability to act as a team player, and communicate effectively with a multi-disciplinary team
Excellent written and verbal communications skills
Ability to work as a cohesive team member with other inter-disciplinary team members
Excellent organizational skills and the ability to multi-task
Must be detail orientated
Excellent customer service skills; Ability to interact with patience and sensitivity in all contact with individuals
Computer literacy to include ability to proficiently use Microsoft products and web-based applications supported by the agency
Competent in technology including the ability to use proficiently different EMR systems
Preferred
Previous experience working in a medical setting is highly preferred
Bilingual preferred
Benefits
Excellent health benefits-medical, dental, vision.
Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
A collaborative work environment that values new insight and personal contributions
Additional compensation for on-call rotations
Opportunities for professional development and growth
Company
Bridgewell
Bridgewell is a health care and wellness center.
Founded in 1958
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Tuttle
President & CEO
Kenneth Halkin
Chief Financial Officer
Company data provided by crunchbase