Field Tech II jobs in United States
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Compucom · 6 hours ago

Field Tech II

positionHarrisburg, PA
timeFull-time
remoteOnsite
seniorityEntry Level
money$17/hr - $21/hr
date1+ years exp

CompuCom Systems, Inc. delivers end-to-end managed services and technology solutions for various clients. They are seeking a reliable and customer-focused IT Field Service Technician to provide on-site technical support for IT hardware, software, and network devices across multiple retail locations.

Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Provide on-site technical support for IT hardware, software, and network devices across multiple retail locations
Travel up to 125+ miles daily within an assigned route to resolve client issues
Perform triage, troubleshooting, upgrades, and repairs on IT equipment including POS systems, PCs, printers, thin clients, access points, servers, and network switches
Support AC/DC power systems and basic backup power concepts
Install, terminate, and troubleshoot copper and fiber cabling (preferred)
Document all work performed, update service tickets, and close cases daily
Communicate effectively with store personnel, providing clear explanations of technical issues
Practice strong time management to complete tasks ahead of schedule
Occasionally work at heights of 20–25 feet (lift training provided)
Build strong customer relationships and ensure a positive service experience

Qualification

CompTIA A+ CertificationTechnical troubleshootingCompTIA Network+Windows OSPOS hardware knowledgeMacOSLinux/UnixCustomer service mindsetEmotional intelligenceTime managementProblem-solvingCommunication skills

Required

Minimum 1 year of IT technical support experience
CompTIA A+ Certification
Valid Driver's License
Ability to lift 25 lbs

Preferred

CompTIA Network+
Experience with Windows OS, macOS, Linux/Unix
Knowledge of POS hardware, retail systems, and network appliances
Emotional intelligence and ability to adapt communication to the customer's understanding
Familiarity with ticketing tools, service documentation, and field-based decision-making

Company

Compucom

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CompuCom is a provider of information technology solutions for businesses.
dateFounded in 1987
location
Plano, Texas, USA
people-size5001-10000 employees
web-link
http://www.compucom.com

H1B Sponsorship

Compucom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-01-03Acquired

Leadership Team

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Kevin Shank
Chief Executive Officer
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S
Sy Inwentarz
Vice President, End User Computing Solutions
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Recent News

CRN
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2025-07-22
ChannelE2E
Compucom Brings In Observability Services from HPE OpsRamp
2025-04-23
PR Newswire
Virtual Technologies Group Appoints Quentin Gayles as Chief Revenue Officer to Accelerate Growth
2025-04-09
Company data provided by crunchbase