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Dartmouth Health · 2 hours ago

Manager - Quality & Safety Operations - Community Group Practices

Nashua, NH

Full-time

Onsite

Senior Level

5+ years exp

Dartmouth Health is seeking a Manager for Quality and Safety Operations within their Community Group Practices. This role involves facilitating standardization of quality and safety processes, monitoring operational performance, and providing leadership and support to the QAS staff to enhance clinical systems.

Health CareHospitalMedical

Responsibilities

Facilitates standardization of QAS department processes and procedures focused on optimizing the organization’s quality and safety of clinical systems

Responsible for monitoring and reporting on overall QAS department operational performance in support of annual quality and safety objectives prioritized by the organization and the CGP Regional Director of Quality, Safety, Ops Support

Applies nursing knowledge in formal and informal consultation with individual staff and clinicians, managers, committees/teams and Risk Management to identify and address clinical quality and safety concerns and coordinate the management of clinical adverse event investigations, risk assessments and follow up on corrective actions

Uses advanced operations and systems knowledge and clinical acumen to redesign and maintain the infrastructure for RCA process, reviews, committee updates and annual reports

Provides leadership support and coordination of the QAS staff by developing standard work processes, mentors QAS staff, encourages and supports staff education, and fosters personal and professional development of QAS personnel

Participates in interviews and hiring of new QAS staff. Maintains departmental orientation and training procedures for new employees

Applies advanced skills in change management to maintain and promote a harmonious work environment within the different division departments to assure alignment on clinical quality and safety projects

Uses analytical skills to conduct routine assessment of needs of QAS programs and operations; works with CGP Regional Director of Quality, Safety, Ops Support and other department program specialists to assign support staff resources among multiple projects and operational priorities

Assumes primary responsibility for developing efficient departmental procedures with an emphasis on high quality of program performance

Develops policies and procedures when necessary for all internal operating systems

Standardizes systems between programs whenever possible

Using advance critical thinking and nursing knowledge, facilitates a multidisciplinary approach to system problem identification and resolution with other stakeholder departments/sections at CGP to improve the quality and safety of clinical systems

Works collaboratively with the CGP Regional Director of Quality, Safety, Ops Support to apply advanced leadership, analytical, and change management skills to identify and develop new programs or methodologies for delivering the department’s services more effectively and efficiently by initiating and reviewing proposals for modifying operational systems, practices, policies and procedures, and implementing necessary changes

Develops and carries out a full range of management and reporting activities of the assigned programs and projects including, but not limited to, preparation of the annual program execution plan, developing strategies for improvement and/or the correction of deviations from plans. May temporarily assume CGP Regional Director of Quality, Safety, Ops Support responsibilities in the absence of the Director

Maintains a portfolio of Senior Quality & Safety Specialist RN projects and assignments

Performs other duties as required or assigned

Qualification

Clinical Quality ManagementChange ManagementLeadership SkillsProcess ImprovementAnalytical SkillsBudget PreparationProject ManagementTactDiscretionNursing KnowledgeMultidisciplinary ApproachStandardization SkillsPolicy DevelopmentInterpersonal SkillsOral CommunicationWritten CommunicationMentoring SkillsCollaboration Skills

Required

Graduate from an accredited Bachelor of Science Nursing program required

Master's degree and 5 years of related clinical supervisory/management experience required

Greenbelt in process improvement methods or equivalent with 5 years of experience leading improvement or system design projects

Excellent organization, interpersonal, oral and writing skills required

Exemplary leadership qualities

Prior experience with budgetary preparation and systems development required

The ability to relate and deal effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion required

Licensed Registered Nurse in New Hampshire required