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Sentara Health · 1 day ago

Senior EPIC Scheduling Optimization Specialist

Virginia Beach, VA

Full-time

Hybrid

Senior Level

Sentara Health is looking for a Senior EPIC Scheduling Optimization Specialist to join their team. This role involves the strategic design, optimization, and maintenance of Epic scheduling templates to improve workflows and enhance patient access while collaborating with operational and clinical leaders.

Hospital & Health Care

H1B Sponsor Likely

Responsibilities

Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards

Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments

Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues

Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices

Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data-informed recommendations

Analyze provider and location-specific scheduling data to identify variances, uncover root causes, and recommend corrective actions

Lead and manage scheduling-related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation)

Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides

Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes

Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts

Collaborates with ASD onboarding to ensure consistent application of Sentara’s scheduling standards and operational checklists

Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times

Qualification

Epic Cadence CertificationEpic scheduling buildData analysis skillsMicrosoft ExcelPower BITableauTraining skillsTroubleshooting skillsCollaboration skills

Required

BLD - Bachelor's Level Degree required

Epic Cadence Certification (must be obtained within 1 year of hire)

Proven experience with Epic scheduling build and configuration, including templates, visit types, modifiers, and decision trees

Strong understanding of ambulatory operations and scheduling best practices

Ability to provide day-to-day support and troubleshooting for Epic scheduling requests

Demonstrated ability to collaborate with clinical and operational leaders to align scheduling strategies and resolve issues

Skilled in analyzing scheduling data to identify trends, variances, and areas for improvement

Experience conducting training sessions and developing user documentation (e.g., tip sheets, guides)

Proficient in Microsoft Excel and Epic reporting tools

Ability to lead projects such as new provider onboarding and offboarding (including workflow automation and system configuration)

Preferred

Experience working with Power BI and Tableau to generate insights and measure scheduling outcomes

Familiarity with Sentara's operational checklists and standards or similar healthcare system standards

Experience collaborating with Information Services (IS) and Epic teams for testing and implementing system enhancements

Background in supporting continuous improvement initiatives, especially related to standardization and turnaround time optimization

Exposure to provider-specific scheduling analytics and appointment lag assessments

Benefits

Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Company

Sentara Health

Glassdoor3.7

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.

Founded in 1988

Hampton Roads, VA, US

10001+ employees

http://www.sentara.com

H1B Sponsorship

Sentara Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (30)

2024 (7)

2023 (1)