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Lumafield · 2 hours ago

Customer Success Manager - Packaging

San Francisco, CA

Full-time

Onsite

Senior Level, Lead/Staff

$130K/yr - $170K/yr

8+ years exp

Lumafield is a company focused on upgrading manufacturing through advanced technology. They are seeking a Customer Success Manager to drive customer outcomes and revenue growth by managing the customer lifecycle and ensuring business value from their products.

HardwareManufacturingMedical DeviceSoftware

Responsibilities

Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering

Serve as the primary point of contact and trusted advisor for your customers

Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows

Proactively manage renewal processes, mitigate churn risk, and maintain account health

Identify, track, and communicate business impact of Lumafield’s solutions

Uncover upsell, cross-sell, and new use case opportunities to expand product usage across teams or product lines

Build strong customer relationships through purposeful, outcome-focused engagement

Contribute to the development of scalable internal processes

Qualification

Engineering degreePackaging development expertiseClient facing experienceQuality Control experienceExecutive level presentationsCommunicationOrganizational skillsProject management

Required

Engineering B.S. degree or equivalent technical experience

8+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management

Expertise in packaging development and/or production, primarily for the CPG industry

Excellent verbal and written communication that flexes to be effective across levels of an organization

Ability to independently create and deliver executive level presentations

Extremely organized and are ready to dive head first into a rapidly scaling startup environment