Customer Success Representative jobs in United States
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ContactPoint 360 · 3 weeks ago

Customer Success Representative

positionPharr, TX
timeFull-time
remoteOnsite
seniorityEntry Level
money$15/hr - $15/hr
date1+ years exp

ContactPoint360 is a Canadian, people-first company seeking Customer Success Representatives who are passionate about making every interaction count. The role involves answering incoming calls, assisting customers with billing inquiries, and delivering exceptional service with empathy and professionalism.

Customer ServiceFinancial ServicesOutsourcing
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Senior Management

Responsibilities

Be the friendly voice that answers incoming calls
Help customers with billing inquiries, work orders, and more
Deliver top-notch service with empathy, accuracy, and professionalism

Qualification

Bilingual - SpanishMicrosoft OfficeMultitasking abilitiesCommunication skillsProblem-solvingEmpathySound judgmentFirm but compassionateFollow through

Required

Strong communication skills and sound judgment
Microsoft Office know-how
A cool head under pressure and top-tier multitasking abilities
The confidence to be firm but compassionate
A drive to follow through and follow regulations
Availability Monday to Friday, schedules between 7am–7pm
Call center: 1 year
Spanish
Ability to Commute: Pharr, TX 78577
Work Location: In person

Preferred

Bilingual - Spanish

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

Company

ContactPoint 360

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ContactPoint360 is a global customer experience and business process outsourcing (BPO) partner for forward-thinking enterprises.
dateFounded in 2015
location
Mississauga, Ontario, CAN
people-size5001-10000 employees
web-link
https://www.contactpoint360.com

Funding

Current Stage
Late Stage

Leadership Team

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Asad Mirza
Founder & CEO
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Recent News

Financial Post
Multinational BPO ContactPoint 360 Expands Global Footprint With New Customer Experience and Technology Campus in Athens, Greece
2025-07-14
SunStar Publishing Inc.
Pioneering Canadian BPO ContactPoint 360 to set up in Cebu, aims for major expansion
2025-07-14
Company data provided by crunchbase