ContactPoint 360 ยท 13 hours ago
Customer Success Representative
Pharr, TX
Full-time
Hybrid
Entry Level
$15/hr - $15/hr
1+ years expContactPoint360 is a Canadian, people first company seeking a motivated and customer-focused Customer Success Representative to join their call center team. The role involves being the primary point of contact for customers, ensuring their questions are answered and issues resolved to achieve overall satisfaction.
Customer ServiceFinancial ServicesOutsourcing
Responsibilities
Serve as the first point of contact for customers via inbound calls
Provide accurate information regarding billing and account management
Troubleshoot and resolve customer issues quickly
Track customer interactions and maintain detailed records in CRM systems
Meet or exceed key performance metrics such as call quality, customer satisfaction, and resolution time
Qualification
Required
High school diploma or equivalent required
Minimum 1 year of previous call center experience or equivalent customer-facing experience
Excellent verbal and written communication skills
Strong active listening and empathy skills
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Preferred
Familiarity with CRM tools, ticketing systems, or call center software (preferred but not required)
Bilingual (English/Spanish) is preferred
Benefits
Medical
Dental
Vision
Company
ContactPoint 360
ContactPoint360 is a global customer experience and business process outsourcing (BPO) partner for forward-thinking enterprises.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Asad Mirza
Founder & CEO
Recent News
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2025-07-14
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