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Pinnacle Live · 1 hour ago

Venue Director I - Audio Visual, Event Technology

Bend, OR

Full-time

Onsite

Mid, Senior Level

$59K/yr - $68K/yr

3+ years exp

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. The Venue Director I is responsible for managing their assigned venue, ensuring profitability, achieving sales and operations goals, and providing exceptional customer service to stakeholders.

Event ManagementEventsVideo Conferencing

Responsibilities

Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders

Ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities

Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary

Maintain inventory integrity ensuring quality, functionality, organization and availability

Attend hotel meetings as necessary

Maintain a working knowledge of industry trends, tools and innovations

Develop and maintain strong relationships with venue partners

Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits

Ensure timely payment of all payables

Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs

Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle

Ensure timely payment of all payables and completion of all reporting

Effectively utilizes the Company’s sales cycle to maximize revenue and improve capture rate

Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement

Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills needed to run them

Provide technical support for events as necessary

Delegate tasks effectively as required

Comply with all safety protocols and standard operating procedures

Other duties as assigned

Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems

Qualification

Technical aptitudePersonnel managementCustomer focusOrganizational skillsCommunication skillsPlanning abilityInterpersonal skillsTeam player orientationAttention to detail