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Chase · 2 months ago

Business Banking Risk - Special Credits Specialist III

150 W University Dr, Tempe, AZ, 85281, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Special Credits Specialist, you will support Credits Officers with the administration of problem credit loans and participate in the ownership of customer satisfaction through timely follow-up and resolution of issues.

BankingFinancial Services

Responsibilities

Manage all aspects of the loan process and follow up on vendor work to ensure completion

Coordinate loan documentation and facilitate successful loan closings

Generate and work reports to support the workout process, including maturity, delinquency, and exceptions

Contact customers via email or letter to request required financial information

Process advances, payments, overdrafts, invoices, check requests, booking packages, maintenance requests, and research requests

Handle mail processing, including sending legal packages and loan documentation to outside counsel

Adhere to regulatory requirements and compliance standards in all activities

Multi-task efficiently and maintain a strong sense of urgency in daily operations

Pass quality control and quality assurance tests on all tasks performed

Qualification

Business loan processingCommercial lending supportLoan operationsMicrosoft ExcelAnalytical skillsAdministrative skillsCreative process improvementCommunication skillsTeamworkProblem solving

Required

Requires 2+ years of total related experience in the financial industry or similar position in business loan processing, commercial lending support environment and/or loan operations

Ability to review and understand complex loan structures and business loan documentation

Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer

Proficient in Microsoft applications: Excel, Word, PowerPoint, SharePoint, and Outlook

Demonstrated analytical/problem solving & follow-up skills

General administrative skills: filing, typing, and organizing information

Excellent oral and written communication skills, and ability to focus on accuracy with attention to detail

Work effectively in a team environment, while assuming individual responsibility

A self-starter, and an independent thinker