Chase · 1 month ago
SAP- Technology Support Lead NAMR
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$119K/yr - $160K/yr
7+ years expChase is a leading financial institution that offers innovative financial solutions. They are seeking a Technology Support Lead to ensure operational stability, availability, and performance of production services while leading teams in application and infrastructure service delivery.
BankingFinancial Services
Responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Participate in a global production support team, supporting multiple applications with a focus on SAPFI, SAPFINAPPS, SAPBW
Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs
Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning
Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments
Drive long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Lead in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements
Lead core production activities for multiple applications to improve overall delivery of operations and support capabilities for JPMC business partners
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
7+ years of experience or equivalent expertise in supporting SAP applications, specifically SAPFI, SAPFINAPPS, and SAPBW
3+ years of experience troubleshooting, resolving, and maintaining information technology services
3+ years of UNIX experience
3+ years of experience working with Control-M
Strong hands-on experience with SAP ABAP programming and HANA SQL scripts
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Excellent oral and written communication skills, with the ability to communicate at all levels of management
Preferred
Demonstrated success in a fast-paced, dynamic production support environment
Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing
Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis
Financial Services industry experience preferred
Quick learner, adaptable, and able to operate under pressure during critical support periods
High level of analytical skills in an IT environment and ability to lead a team
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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