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KPMG US · 13 hours ago

Administrative Concierge, Administrative Services

Hartford, CT

Full-time

Onsite

Entry Level

2+ years exp

KPMG is a leading provider of audit, tax, and advisory services, known for its commitment to individual development and an inclusive work environment. They are seeking an Administrative Concierge to support in-office needs and provide transactional administrative support within the Administrative Services business model.

Financial Services

No H1B

Responsibilities

Collaborate with the Office Experience team to support in-office needs, including reception, escorting visitors, meeting setup and support, arranging catering, mail, coordination of technology and facilities support, and other general office support for partners, managing directors, clients and other professional staff activities

Provide transactional administrative support within the Administrative Services business model, including arranging travel, drafting firm letters, client invoices, and other documents, and complete additional administrative tasks as assigned

Manage intake process for day-to-day requests to include technology, hospitality, client, office and building maintenance issues; escalate as necessary

Collaborate with internal and external teams and vendors to provide support for scanning, copying, and mail/shipping during peak times

Communicate with KPMG professionals and external clients in a friendly and professional manner, working with a diverse range of individuals at all levels in the organization

Troubleshoot common issues, provide appropriate solutions and alternatives, and escalate concerns as appropriate; follow standard practices and procedures for all activities

Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualification

Administrative experienceCustomer service experienceMicrosoft Office SuiteAV technology experienceWeb-based research skillsAnalytical skillsTime managementProblem solvingOrganizational skillsCommunication skillsTeamwork

Required

Minimum two years of recent experience in administrative or customer service/hospitality industry; AV technology experience is an addition

Completed coursework from an accredited college/university preferred; Minimum of a high school diploma or GED is required

Proficiency in Microsoft Office Suite applications; excellent Web-based research skills and ability to learn firm-wide applications, including GenAI

Analytical skills and ability to proactively troubleshoot problems, ask critical questions for clarification, collect data to aid in developing/providing solutions; must also understand when to escalate matters with the ability to work independently and effectively as a team member; must be motivated, innovative and have a proactive approach while working under minimal supervision

Capacity to manage competing priorities and/or deadlines with service excellence with strong attention to detail; time management, prioritization, and project coordination skills required for fast-paced professional services environment

Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and teamwork; capability to build productive relationships with peers; leverage strengths, expertise, and diverse perspectives to maintain a high-performing team

Required to be in the office full-time Monday through Friday

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)