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U.S. Bank · 4 hours ago

Branch Manager 5 - Brentwood Square - Los Angeles, CA

Los Angeles, CA

Full-time

Onsite

Senior Level

$111K/yr - $131K/yr

5+ years exp

U.S. Bank is on a journey to help customers and businesses make better financial decisions. The Branch Manager is responsible for leading and managing branch operations, ensuring compliance with banking laws, and providing an excellent customer experience while coaching and mentoring team members.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Empowers, builds, and inspires team through effectively communicating business goals, objectives and company performance results in a simplified manner. Leads with empathy and creates an environment where team members and clients feel valued. Sets and communicates individual employee performance expectations including performance goals and core behaviors. Swiftly zeros in on priorities through concise communication and eliminates roadblocks to optimize productivity. Interprets performance results and finds opportunities to drive success and holds team accountable to actions and results

Effectively leads through change, can navigate ambiguity and demonstrates agility. Adapts leadership style to each situation to fit the needs of their team

Leads individuals and teams to improved and optimal performance through regular multi-faceted coaching and development activities. Creates an environment that fosters teamwork, innovation and encourages collaboration with team members, including U.S. Bank partners

Provides day-to-day management of team members and makes decisions regarding candidate selection, employee compensation, promotion, discipline and termination

Adapts to new digital programs, products, services and technology platforms. Teaches digital fluency and financial literacy to team members and customers. Embraces opportunities to advocate for digital solutions focused on customer benefits of digital technology and drives initiatives to increase customer digital usage

Responsible for planning and executing customer market share growth at branch level including building relationships and collaborating with partners that are centered around U.S. Bank products and services

Demonstrates mastery at delivering an exceptional customer experience, deepening relationships, proactively identifying ways to add value for customers. Creates a culture of customer obsession with team members by providing a world class customer service experience. Actively observes customer experience within the branch and identifies opportunities to consistently exceed customer expectations. Uses influence with a focus on developing long-term relationships. Able to have proactive conversations with customers and manage their feedback

Establishes, maintains and manages an effective advisory and service environment through the customer engagement model. Proactively communicates with customers to demonstrate possible alternative methods of product and service delivery to increase usage. Applies financial acumen, critical thinking and problem-solving skills to meet team members’ and customer’s needs. Maintains an in-depth knowledge of U.S. Bank products and services

Partners with district, regional and divisional leadership, and others to ensure optimal utilization of human capital resources. Focuses on growing revenue, managing controllable expenses and growing the business, while exceeding customer expectations and focusing on becoming central in the lives of our customers

Participates in local market/community activities to promote U.S. Bank growth and culture, ensuring that a strong local presence is present and encourages team members to utilize their volunteer time and engage with the community

Ensures compliance with all banking laws and regulations and requires the same of all staff through continuous compliance training. Ensures documentation and/or reporting of all applicable transactions is within accepted quality standards of completeness and accuracy. Limits bank losses and overall exposure

Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record

Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position

Performs other duties as assigned or required

Qualification

NMLS registrationRetail managementSales managementCustomer experienceFinancial acumenRegulatory complianceAnalytical skillsLeadership skillsInterpersonal communicationProblem-solving skills

Required

Bachelor's degree, or equivalent work experience

Five or more years of experience working in a sales, retail management, or banking environment

National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z

Ability to effectively communicate business goals, objectives and company performance results

Ability to lead individuals and teams to improved and optimal performance through regular coaching and development activities

Ability to adapt to new digital programs, products, services and technology platforms

Ability to establish, maintain and manage an effective advisory and service environment

Ability to partner with district, regional and divisional leadership

Ability to ensure compliance with all banking laws and regulations

Ability to actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements

Preferred

Considerable product/service knowledge and thorough knowledge of regulatory, policy and compliance issues

Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems

Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques

Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace

Strong interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills

Ability to evaluate and resolve problems and issues with minimal guidance

Demonstrated success in retail sales environment

Thorough knowledge of employment practices including rewards and recognition, employee development, and change management