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Baptist Memorial Health Care · 3 hours ago

Associate Help Desk Technician

Memphis, TN

Full-time

Hybrid

Entry Level

2+ years exp

Baptist Memorial Health Care is seeking an Associate Help Desk Technician to provide initial employee support for technical inquiries. The role involves troubleshooting software and hardware issues, logging support tickets, and transferring complex issues to second-level technicians.

GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness

H1B Sponsor Likely

Responsibilities

Provides technical assistance to computer system users

Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied

Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies

Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems

Contributes to evaluation and maintenance of existing support documentation

Completes assigned goals

Qualification

Microsoft Office SuiteActive DirectoryMS AzureTicketing systemRemote toolsAVDVDICustomer service experience

Required

2 years experience or educational equivalent of Associate's degree

DRIVER'S LICENSE (CURRENT)

Microsoft Office Suite

Active Directory

MS Azure

AVD

VDI

Ticketing system

Remote tools

STRONG CUSTOMER SERVICE EXPERIENCE

Preferred

2 years experience or educational equivalent of Associate's degree

Company

Baptist Memorial Health Care

Glassdoor3.7

Baptist Memorial Health Care is a non profit company that provides skilled nursing, rehabilitation, cardiac, and clinical services.

Founded in 1912

Memphis, Tennessee, USA

10001+ employees

http://www.baptistonline.org/

H1B Sponsorship

Baptist Memorial Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (3)

2021 (1)

2020 (2)