Bish's RV, Inc. · 14 hours ago
Dispatch Coordinator
Cheyenne, Wyoming, United States
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrBish's RV, Inc. is one of the largest family-owned RV dealers in the country, dedicated to providing quality products and services. The Dispatch Coordinator ensures efficient scheduling and assignment of repair orders to technicians, maximizing shop productivity and maintaining clear communication to deliver exceptional customer service.
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Responsibilities
Technician Workflow Coordination
Assign repair orders (ROs) to technicians based on skill level, availability, and job priority
Monitor job progress and ensure adherence to schedules and promised timelines
Adjust assignments as needed to accommodate delays, urgent repairs, or changes in priorities
Communicate clearly with technicians to set expectations and address concerns
Shop Capacity and Efficiency Management
Ensure the shop operates at maximum capacity by efficiently scheduling jobs
Minimize technician downtime through proactive staging and prioritization of work
Collaborate with the service manager to identify and resolve bottlenecks in workflows
Utilize dispatching tools and software to maintain accurate records and performance metrics
Repair Order Accuracy and Priority Management
Review repair orders to confirm clarity and accuracy before assignment
Implement and maintain a priority system for job assignments, balancing urgent repairs with routine tasks
Provide feedback to service advisors when ROs need clarification or additional information
Customer Service and Communication
Maintain communication with service advisors regarding job progress and expected completion times
Escalate any delays or issues impacting customer satisfaction to the service manager
Contribute to achieving high levels of customer satisfaction by ensuring timely and accurate service delivery
Performance Tracking and Reporting
Track key performance metrics, including technician productivity, efficiency, and RECT (Repair Event Cycle Time)
Report daily performance results to the service manager, highlighting successes and areas for improvement
Use data to identify patterns and recommend workflow adjustments to improve overall shop performance
Team Collaboration and Development
Foster strong working relationships with technicians, service advisors, and managers
Provide input on technician performance to support training, recognition, and development initiatives
Promote a positive and collaborative team environment
Qualification
Required
Demonstrated experience in scheduling, workflow coordination, or a similar role where organizational skills and prioritization are essential
Strong problem-solving and decision-making skills, particularly in dynamic or fast-paced environments
Excellent communication and interpersonal skills to coordinate with diverse teams and customers
Proficiency with scheduling software, dispatch tools, or similar platforms
Ability to analyze data and make informed decisions to optimize operations
Proven ability to work collaboratively and foster a positive, productive team environment
Ability to pass a background and drug test
Demonstrate alignment with the Company's vision, mission, and core values in all interactions
Preferred
Familiarity with repair processes or technical workflows is beneficial but not required
Benefits
Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
401K match
Employee discounts
Company-paid life insurance
Gym membership reimbursement
Opportunities for advancement
RV Borrowing Program
Incredible Team Culture
Company
Bish's RV, Inc.
Bish’s RV is the largest family-owned RV Dealer from coast-to-coast. We've been helping people go camping for over 30 years.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bish Jenkins
Founder
Company data provided by crunchbase