Community Health Systems · 1 week ago
Customer Service Representative - PRN - Pace Clinic
5992 BERRYHILL ROAD, MILTON, FL, 32570, US
Full-time
Onsite
Entry Level
1+ years expCommunity Health Systems is seeking a Customer Service Representative responsible for handling customer inquiries and providing a positive service experience. The role involves resolving issues across multiple communication channels while maintaining high service standards and ensuring customer satisfaction.
Health CareHospital
Responsibilities
Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions
Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience
Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction
Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards
Qualification
Required
1-2 years of experience in customer service, call center, or administrative support required
Preferred
Associate Degree or coursework in Business, Communications, or a related field preferred
Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar
Strong verbal and written communication skills, ensuring clear and professional interactions
Ability to handle high call volumes and multi-task across different customer service platforms
Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively
Proficiency in customer service software, CRM systems, and Microsoft Office applications
Ability to remain calm and professional in high-stress situations while de-escalating customer concerns
Strong attention to detail in data entry, documentation, and customer interactions
Ability to work independently and as part of a collaborative team in a fast-paced environment
Company
Community Health Systems
Community Health Systems is one of the nation’s leading healthcare providers.
10001+ employees
H1B Sponsorship
Community Health Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (4)
2022 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.67B2025-07-28Post Ipo Debt· $1.79B
2024-05-21Post Ipo Debt· $1.12B
2023-12-11Post Ipo Debt· $750M
Leadership Team
Jason Johnson
SVP, Chief Accounting Officer
Hunter Phillips
Director Strategic Consumer Engagement
Recent News
Business Wire
2025-12-03
Morningstar.com
2025-11-05
PR Newswire
2025-10-28
Company data provided by crunchbase