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Chase · 3 weeks ago

Content Design, Vice President

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$114K/yr - $190K/yr

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Content Design Vice President for Offers, Shopping, and Experiences, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

BankingFinancial Services

Responsibilities

Develop and implement content design strategies for multiple product components or a series of small products, ensuring alignment with business requirements and user experience goals

Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture for intuitive, highly usable products

Use content models and taxonomies to design, structure, and organize digital content, guiding customers through experiences and simplifying complex technical concepts

Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services

Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey

Qualification

Content designContent architectureUser experience designWorkshop facilitationTechnical literacyStorytellingEcommerce experienceJira proficiencyMentoring

Required

5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms

Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation

Expertise in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences

Extensive experience facilitating workshops for product and experience design, creating compelling content journeys

Advanced technical literacy and deep understanding of content platforms and their impact on user experience