Senture, LLC ยท 21 hours ago
Bilingual Spanish - Member Engagement Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$13.50/hr - $15/hrSenture, LLC is a mission-driven company focused on improving access to care for members. They are seeking a Bilingual Spanish - Member Engagement Coordinator who will make high-volume outbound calls to engage members and schedule health evaluations with licensed providers.
Call CenterData ManagementTechnical SupportTelecommunications
Responsibilities
Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls
Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations
Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy
Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations
Adaptable: Adjust, reschedule, or cancel appointments as requested
Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity
Flexible: Be available to complete overtime when required based on business needs
Be Part of a Team: Participate in peer side-by-side coaching as needed
Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately
Qualification
Required
Candidates must be bilingual in Spanish and English
High School Diploma or equivalent
Fluent in Spanish (read, write, and conversation)
Desire to work in a results-driven outbound call center environment
Strong sales aptitude with a focus on earning monthly incentives
Motivated to achieve productivity goals with a strong work ethic
Excellent communication skills, friendly, and conversational with members
Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
Proficiency in using multiple computer systems simultaneously
Authorized to work in the United States
Successful completion of pre-hire testing, background check, and drug screening
If hired, Provide two valid, in-date IDs and proof of education during onboarding process
Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms
Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture
Accountability for work schedules and compliance with security standards
Preferred
Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
Benefits
2 weeks of paid, mandatory training
All equipment provided
Competitive benefits, PTO, growth, and development opportunities
Lucrative monthly incentive plan
Top performers can earn up to $1045.00 in incentives
Top ten MECs will also qualify for an additional $250
Company
Senture, LLC
Senture provides comprehensive contact center service support nationally.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-28Acquired
Leadership Team
Chris Deaton
President & CEO
Company data provided by crunchbase